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NEW WAREHOUSE ATLANTA, GEORGIA
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POLICIES
At Route Nine, we pride ourselves on the quality and exclusivity of our products. We aim to ensure that every customer is completely satisfied with their purchase. Please review our Refund and Return Policy to understand how we handle post-purchase concerns:
INCORRECT SIZING IS NOT ELIGIBLE FOR REFUNDS/EXCHANGES:
We provide model sizes, size charts, sizing instructions, and product fit details on our website. However, we are not responsible for incorrect sizing ordered by customers.
DAMAGED ITEMS ARE ELIGIBLE FOR REFUNDS/EXCHANGES:
- RETURN PERIOD:
We use a 14-day return period during which the customer may return their package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be returned to us within these 14 days. - RETURN CONDITIONS:
All items must be returned to us in an unworn and unwashed condition suitable for resale, with the tags still attached. Shipping costs are not refundable. - RETURN COSTS:
Returns are at your own cost, depending on the courier and the country you return your package from.
Thank you for choosing Route Nine. We’re dedicated to ensuring that your experience with us is nothing less than excellent.
Contact Us:
Should you need to address any concerns or require assistance, our customer support team is available to help you. Email us at shoproutenine@gmail.com, and we will be in touch to provide the support you need.
Shipping Policy
Shipping & Production Timeline
Please allow 1-2 days for order processing of all items. Every items listed is premade and ready to ship. After order processing please allow 2-5 business days for orders to reach your door step.
Each product is crafted with care to ensure top-tier quality.
(Black Friday & Holiday Sales)
Please Allow 4 to 6 weeks for productions
Order Tracking
Once your order ships, a tracking number will be emailed to the address you used at checkout.
You can use this to track your package at any time.
Delivery Times
After your order has shipped, please allow 2-5 business days for delivery.
Shipping time may vary depending on your location and the shipping method selected.
Note: Holiday seasons, weather issues, and carrier delays may extend delivery times.
Store Policies
All Sales Final
- We do not accept refunds or exchanges.
Please double-check your order before submitting your purchase.
Lost, Stolen & Damaged Packages
- Route Nine is not responsible for lost, stolen, or damaged packages.
- The buyer accepts full responsibility once the package is shipped.
If this occurs, please contact USPS or your local postal carrier to file a claim or locate your package.
Incorrect Addresses
- We are not responsible for orders shipped to incorrect or incomplete addresses.
- If a package is returned due to an incorrect address, the buyer is fully responsible for the reshipping fee.
Tariffs & Shipping Delays
- Customs fees, tariffs, or international duties (if applicable) are the responsibility of the buyer.
- Shipping delays caused by the postal service are out of our control.
- We will always reach out via Email or sometimes DM if needed and will ensure you ultimately receive your order.
Thank You
Thank you for supporting Route Nine !
If you ever need help, feel free to contact our customer support team
